FAQ
Q.1) Why do I need to register?
A1:-) To help us assist you better in future, please register as a customer on our site. Simply access, “Customer Login section” on the Home page and be our registered member to avail our services.
Q.2) By registering, will you pass my details to any other companies?
A2:-) No, we will not pass your details to any other companies.
Q.3) What do I do if I have forgotten my password or my password does not work?
A3:-) If you have forgotten your password, we will need to reset it for you.
Please click here so that we can reset your password.
Q.4) How do I start if I'm new?
A4:-) If you are new to our site, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.
Q.5) Is ordering online secure?
A5:-) If it is the first time to transact with us ,we will recommend you to pay by Paypal.com. Although we are your trust manufacturer, to pay by Paypal.com will make your any order more secure with any supplier.
Q.6) How do I place an order?
A6:-) Place an order on our site is easy and quick. Please just as the following steps:
Step1:Find items you want
Step2:Add to Shopping Cart
Step3:Register firstly or directly enter personal details
Step4:Review and submit order
Step5:Checkout
Q.7) What should we do before or when or after place the order?
A7:-) Before you buy the dress, you had better ask a tailor to measure for you to make sure the size is right, also you should take care of the size chart to make sure it is what you want, when you place the order, you should tell us right phone number and address(except P.O. Box or APO/FPO address), after you place the order, you should reply our confirmation email in 12hours, if there is no reply or no change, we will do the dresses as your original information.
Q.8) When should I order special occasion dress?
A8:-) Please place your order as far as in advance of your date as possible, normally can't less than 1 month. However, all dresses are ready to wear (in-stock). The dresses can be dispatched within 24 hours after payment. This service is conveniently designed for customers who require urgent delivery of wedding or special occasion dresses.
Q.9) Who pays the transfer fee for offline OR online payments?
A9:-) Buyer is responsible for fees charged by bank or post office for the remittance operation for offline payment such as Western Union or Paypal.
Q.10) Can I get a discount when I order in bulk?
A10:-) Yes, definitely you can! Purchase in bulk is always welcome! Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!
Q.11) How to cancel my order?
A11:-) If you do not pay for your order, then do not worry. There are many testing orders at our website everyday, we only pay attention to orders which have already been paid. If you have paid for your order, as all dresses are in stock. We will send dress out once we get your payment. Fast shipping is our feature! So you need to advise us before sent out.We will not cancel your order after dispatched. Hope you can kindly understand.
Q.12) What should I do if I didn’t receive my purchase?
A12:-) If you haven’t received your purchase, please be patient. Your purchase may reach your hand in the next one or two days. Meanwhile, please contact the shipping company by your side or us for help, we will try our best to help you out. If by any chance your purchase is lost, we will make reasonable compensations.
Q.13) Later this year, I'd like to buy a gown from your site that I've fallen in love with for my school formal, but will it still be available in 5 months time?
A13:-) Cannot say for sure that far ahead, because we don't make decisions about styles being re-cut etc. or discontinued. If you like the dress, then we strongly advise that you purchase it as soon as you are able. Stock sells out very fast, so our motto is 'first come, first served'.
Q.14) Shipping methods
A14:-) We can send goods by express DHL, EMS, TNT and other fast express.(such as ARAMEX,DPEX and SCOREJP). Please note we can only use EMS for P.O. box address. Buyers can choose express company and we will ship dresses due to buyers' choice.
Q.15) How long will it takes to receive my orders?
A15:-) All our evening dresses are in stock & available to ship within 24 hours after receive your payment. You can expect delivery anywhere from 3 days to about 1 weeks depending on your shipping address and shipping way.
Q.16) Shipping Time
A16:-) The period of time from when the item be shipped by DHL to when it arrives at your door. It usually takes about 3 - 5 business days. if EMS, 7-15 business days normally.When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online - DHL or EMS.
Q.17) When will you ship my purchase? How can I track my item?
A17:-) Your order will be shipped in 24 business hours after your payment is cleared. Please go to the buyer's account and check the tracking information in the order details. Below is the tracking website.
DHL www.dhl.com
EMS www.ems.com.cn
ARAMEX www.aramex.com
DPEX www.dpex.com.cn
SCOREJP( 中國流通王）www.scorejp.com
Q.18) How can I find out what measurements sizes are?
A 18:) Please click here to view our Size Guides.
Q.19) I've read the info and checked out the Size measurements, but my waist size is 3 cm over what is in the Size Chart for the waist of the dress. I seem to be in between a Size 10(L) and 12(XL). What size should I buy?
A19:-) If you're in between sizes, always go up to the next size. Buy the Size 12. ( ATTN., please leave a message to us with your order details in order for us to alter right measurement for your figure!!! thank you.)
Q.20) Are there any extra charges for international deliveries?
A20:-) International orders may be subject to import taxes or customs fees decided upon by the destination country. These fees are not calculated until the shipment reaches the destination country and cannot be estimated or controlled. These charges will be the responsibility of the recipient. You can contact your local customs office for further information.
Q.21) Who pays for the Duties and taxes on international shipments?
A21:-) We will not charge any duty for an international order. Import duties and taxes, which are the responsibility of the customer. Please contact your local customs office for details. However, we will send the dress as a sample or gift to avoid your taxes.
Q.22) I don't satisfy my order, can I return and get refund?
A21:-) If you want to return, knowing our Return Policy clearly is necessary. More other questions, please use our contact form.